Refund & return policy

No verification, no charge

If we cannot verify your identity, we refund your payment in full. You never pay for a verification you do not receive.

A photo or document that needs a second attempt is not a failure: your secure link lets you retake and resubmit at no extra cost, and a human reviews the result. The refund promise applies when, after those attempts, we still cannot complete your verification.

Cancelling before you start

Paid but not yet started the capture steps? Tell us and we will cancel the order and refund you in full, no questions asked. By placing an order you ask us to begin straight away; once your verification has been completed and filed with Companies House, the service has been fully delivered and can no longer be cancelled, because a personal code cannot be returned.

How refunds are paid

Refunds go back to the card you paid with, through our payment provider Stripe. They are issued promptly on our side and typically appear on your statement within 5 to 10 working days, depending on your bank.

Nothing is shipped

This is a fully digital service, so there is nothing physical to return. How and when the service is delivered is described in our Delivery policy.

Asking for a refund

Email help@launchese.com from the address on your order, or message us on WhatsApp at +44 7831 841042. None of this affects your statutory rights as a consumer.